Robi launches services for customers with disabilities

Robi Axiata has launched its new customer services to enhance accessibility for customers with disabilities, aiming to foster a more inclusive service experience nationwide.

One of the standout features is a dedicated video chat service on Robi's website, specifically designed for customers who are speech and hearing-impaired.

The service connects users with agents trained in sign language, offering essential support from 10am to 7pm daily.

To better serve customers with low vision, Robi has implemented options on its website that allow users to adjust font sizes and colour contrasts, making navigation simpler and more comfortable.

Additionally, Robi is expanding its in-home service support for customers with physical disabilities who may find it challenging to visit service centres. This service is currently available in Dhaka, Gazipur, Savar, Narayanganj, Keraniganj, Khatungonj, Mymensingh, Narsingdi, Chattogram, Khulna, Rajshahi, and Barisal. 

Robi also provides dedicated services for physically challenged customers at 105 Robi Centers across the country.  

Rajeev Sethi, Managing Director and CEO of Robi Axiata said, "We understand that customers with disabilities, especially those outside the capital, often face challenges in accessing essential services. Our goal is to ensure that physical limitations do not prevent any customer from receiving the support they need. We believe these initiatives will greatly benefit customers with disabilities throughout Bangladesh."